Returns Policy

If you receive a product that appears to be malfunctioning, don’t panic - we’ve got you covered, you have 14 days to return your purchase.Right runs from the day you received the goods. Please ensure you are using it properly.  Frequently, our customers return products thinking they are malfunctioning, but it turns out it was simply used improperly and was in perfect functioning order.  Making returns and exchanges takes a lot of time, so if we can help you solve the problem right there in your home, then we would prefer to do that so you can start enjoying your purchase right away.

If you are experiencing problems with a product that you purchased, kindly do the following:
  • Read the product page detail to ensure you are using it properly.
  • Take photos or short videos of the problem, and email it to service@ohhunt.com
  • We will work with you to troubleshoot the problem. Often it is simply figuring out how to use the product properly. Or if there is a problem with a part that you can easily replace, we’ll send that to you.
  • Returning the product and repairing / exchanging will take longer so we try to resolve the problem by working with you .
  • If our attempts to resolve the problem remotely do not work, our customer service team will provide you a return address the product to us. Do not return the product without first getting an return address.

Refunds:
We understand that sometimes you might want to return your purchase for a refund, and the reasons may vary. 
We allow refunds in most situations but keep in mind there is a restocking fee.  Please consider the following scenarios and the associated restocking fees.

REASON FOR RETURN RESTOCK FEE AND THEN WHAT?
We shipped you the wrong item No Restocking fee We will resend the correct item
We shipped you a faulty item No Restocking fee We will resend you a new item
Product was damaged during shipping No Restocking fee Report to us and we will file a claim
You changed your mind 20% Restocking Fee You pay return shipping
Return products without original packaging, manuals and accessories Up to 60% Restocking Fee You pay return shipping
  • Products that have been used or modified cannot be returned.
  • Returned products must be in brand new condition with all original packaging and manuals.  Missing items can incur up to a 60% restocking fee, or denial for return.


Return Addresses 

Different product return addresses may be different, please consult us before returning. After you send the returned item, please provide us with the tracking number, do not use stamps to send the item.

Refund:
You should expect to receive your refund within 2 business days after we receive the return.
If your order pay by credit card, all refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages:
ohhunt is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on Tracking Page. If you have any further questions on how to do this please reach out to our customer service at service@ohhunt.com.